Hilias Retreat
Refund Policy

Your deposits are refundable if you cancel before 14 days of arrival.

In-case any emergency reason the guest requested to refund the 50% deposited amount then whatever the additional PayPal/bank transfer applied charges the hotel will be deducting those charges and then the remaining amount will be transferred as per the PayPal/bank working days.

Early Departures

Guests departing earlier than scheduled will not be refunded for the remaining nights.

Special Promotions

Bookings under special promotional or discounted rates are non-refundable unless stated in the promotion terms.

Changes to Reservation Dates

Date changes are subject to availability and may incur additional charges or rate adjustments.

Non-Refundable Rates

Some rates or packages may be non-refundable regardless of the cancellation date; these will be noted at booking.

Group Bookings

Refund policies for group bookings may vary. Please refer to your group contract for specific terms or contact our team for details.

Force Majeure

In case of unforeseen events such as natural disasters or government restrictions, HotelHorizon reserves the right to offer alternative solutions in place of refunds, subject to policy adjustments.

Processing Time

Refunds may take up to 7-10 business days to process, depending on the payment method and financial institution.